/* ============================================================
   Ovijat Call Center — Main Stylesheet
   Dark-mode first, mobile responsive
   ============================================================ */

:root {
    --bg:       #0f1117;
    --card:     #1a1d27;
    --card2:    #22253a;
    --border:   #2a2d3a;
    --border2:  #363952;
    --accent:   #6366f1;
    --accent2:  #4f46e5;
    --success:  #10b981;
    --danger:   #ef4444;
    --warning:  #f59e0b;
    --info:     #3b82f6;
    --text:     #e2e8f0;
    --muted:    #8892a4;
    --sidebar-w: 220px;
    --topbar-h:  52px;
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

/* ── Bootstrap dark-mode variable overrides ─────────────────── */
:root {
    --bs-body-color: #e2e8f0;
    --bs-body-color-rgb: 226, 232, 240;
    --bs-emphasis-color: #e2e8f0;
    --bs-emphasis-color-rgb: 226, 232, 240;
    --bs-secondary-color: #8892a4;
    --bs-secondary-color-rgb: 136, 146, 164;
    --bs-tertiary-color: #8892a4;
    --bs-tertiary-color-rgb: 136, 146, 164;
    --bs-primary: #6366f1;
    --bs-primary-rgb: 99, 102, 241;
    --bs-success: #10b981;
    --bs-success-rgb: 16, 185, 129;
    --bs-danger: #ef4444;
    --bs-danger-rgb: 239, 68, 68;
    --bs-warning: #f59e0b;
    --bs-warning-rgb: 245, 158, 11;
    --bs-info: #3b82f6;
    --bs-info-rgb: 59, 130, 246;
    --bs-body-bg: #0f1117;
    --bs-body-bg-rgb: 15, 17, 23;
    --bs-secondary-bg: #1a1d27;
    --bs-secondary-bg-rgb: 26, 29, 39;
    --bs-tertiary-bg: #22253a;
    --bs-tertiary-bg-rgb: 34, 37, 58;
    --bs-border-color: #2a2d3a;
    --bs-border-color-translucent: rgba(255,255,255,0.1);
    --bs-link-color: #818cf8;
    --bs-link-hover-color: #a5b4fc;
    --bs-card-bg: #1a1d27;
    --bs-modal-bg: #1a1d27;
    --bs-dropdown-bg: #22253a;
    --bs-tooltip-bg: #22253a;
}
.text-muted { color: var(--muted) !important; }
a { color: var(--accent); }
a:hover { color: #818cf8; }
html { font-size: 14px; }
body { background: var(--bg); color: var(--text); font-family: 'Segoe UI', system-ui, sans-serif; min-height: 100vh; overflow-x: hidden; }

/* ── Scrollbar ─────────────────────────────────────────────── */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: var(--bg); }
::-webkit-scrollbar-thumb { background: var(--border2); border-radius: 3px; }

/* ── Typography ────────────────────────────────────────────── */
a { color: var(--accent); text-decoration: none; }
a:hover { color: #818cf8; }
code { background: rgba(255,255,255,.08); padding: 1px 5px; border-radius: 4px; font-size: .85em; }
.font-monospace { font-family: 'Cascadia Code', 'Consolas', monospace; }

/* ── Layout ────────────────────────────────────────────────── */
.app-wrap { display: flex; min-height: 100vh; }

/* ── Sidebar ────────────────────────────────────────────────── */
.sidebar {
    width: var(--sidebar-w);
    background: var(--card);
    border-right: 1px solid var(--border);
    display: flex;
    flex-direction: column;
    position: fixed;
    top: 0; left: 0; bottom: 0;
    z-index: 300;
    transition: transform .25s ease;
    overflow-y: auto;
}
.sidebar-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 1rem 1rem .75rem;
    border-bottom: 1px solid var(--border);
}
.sidebar-logo { display: flex; align-items: center; gap: .5rem; font-weight: 700; font-size: 1rem; }
.sidebar-logo i { color: var(--accent); font-size: 1.2rem; }
.sidebar-close { background: none; border: none; color: var(--muted); font-size: 1rem; cursor: pointer; display: none; }

.agent-card {
    display: flex;
    align-items: center;
    gap: .6rem;
    padding: .75rem 1rem;
    border-bottom: 1px solid var(--border);
}
.agent-avatar {
    width: 36px; height: 36px;
    background: var(--card2);
    border: 2px solid var(--accent);
    border-radius: 50%;
    display: flex; align-items: center; justify-content: center;
    font-size: 1rem; color: var(--accent); flex-shrink: 0;
}
.agent-name { font-weight: 600; font-size: .875rem; }
.agent-dept { color: var(--muted); font-size: .75rem; }

.sidebar-nav { flex: 1; padding: .5rem 0; }
.nav-item {
    display: flex;
    align-items: center;
    gap: .65rem;
    padding: .55rem 1rem;
    color: var(--muted);
    border-radius: 0;
    transition: all .15s;
    cursor: pointer;
    position: relative;
}
.nav-item:hover { background: rgba(255,255,255,.04); color: var(--text); }
.nav-item.active { background: rgba(99,102,241,.12); color: var(--accent); border-right: 3px solid var(--accent); }
.nav-item i { width: 18px; text-align: center; font-size: .95rem; }
.nav-badge {
    margin-left: auto;
    background: var(--danger);
    color: #fff;
    border-radius: 10px;
    padding: 1px 6px;
    font-size: .7rem;
    font-weight: 700;
}
.sidebar-foot { border-top: 1px solid var(--border); padding: .5rem 0; }

/* ── Main content ───────────────────────────────────────────── */
.main-content {
    margin-left: var(--sidebar-w);
    flex: 1;
    padding: 0 1.25rem 2rem;
    min-width: 0;
}

/* ── Page header ────────────────────────────────────────────── */
.page-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: .75rem 0;
    margin-bottom: .75rem;
    border-bottom: 1px solid var(--border);
    gap: 1rem;
    flex-wrap: wrap;
    position: sticky;
    top: 0;
    background: var(--bg);
    z-index: 10;
}
.page-header-left { flex: 1; min-width: 0; }
.page-title { font-size: 1.25rem; font-weight: 700; margin: 0; }
.page-subtitle { color: var(--muted); font-size: .8rem; }
.page-header-right { display: flex; align-items: center; gap: .6rem; flex-wrap: wrap; }

/* ── Global search ──────────────────────────────────────────── */
.global-search {
    position: relative;
    display: flex;
    align-items: center;
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: 8px;
    padding: .3rem .7rem;
    gap: .4rem;
    min-width: 220px;
}
.global-search i { color: var(--muted); font-size: .85rem; }
.global-search input {
    background: none; border: none; outline: none;
    color: var(--text); font-size: .875rem; width: 100%;
}
.search-results {
    position: absolute;
    top: calc(100% + 6px);
    left: 0; right: 0;
    background: var(--card2);
    border: 1px solid var(--border);
    border-radius: 8px;
    max-height: 360px;
    overflow-y: auto;
    z-index: 999;
    display: none;
    box-shadow: 0 8px 24px rgba(0,0,0,.4);
}
.search-results.show { display: block; }

.search-call-bar {
    display: flex;
    align-items: center;
    gap: .75rem;
    padding: .6rem .75rem;
    background: rgba(16, 185, 129, .08);
    border-bottom: 1px solid var(--border);
    border-radius: 8px 8px 0 0;
    flex-wrap: wrap;
}
.search-call-label {
    flex: 1;
    min-width: 0;
    font-size: .85rem;
    font-weight: 600;
    color: var(--text);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.search-call-actions {
    display: flex;
    gap: .5rem;
    flex-shrink: 0;
}
.search-result-item {
    display: flex; align-items: flex-start; gap: .5rem;
    padding: .5rem .75rem; border-bottom: 1px solid var(--border);
    cursor: pointer; transition: background .1s;
}
.search-result-item:hover { background: rgba(255,255,255,.04); }
.search-result-icon { width: 28px; height: 28px; border-radius: 6px; display: flex; align-items: center; justify-content: center; font-size: .75rem; flex-shrink: 0; margin-top: 2px; }
.type-call    .search-result-icon { background: rgba(16,185,129,.15); color: var(--success); }
.type-contact .search-result-icon { background: rgba(99,102,241,.15); color: var(--accent); }
.type-note    .search-result-icon { background: rgba(59,130,246,.15); color: var(--info); }
.type-task    .search-result-icon { background: rgba(245,158,11,.15); color: var(--warning); }
.type-faq     .search-result-icon { background: rgba(139,92,246,.15); color: #8b5cf6; }
.search-result-label { font-size: .82rem; font-weight: 500; }
.search-result-sub   { font-size: .75rem; color: var(--muted); }
.search-contact-card { border-bottom: 1px solid var(--border); }
.search-contact-card .search-result-item { border-bottom: none; }
.search-contact-links { display: flex; flex-wrap: wrap; gap: .3rem; padding: .3rem .75rem .5rem 2.5rem; }
.search-link {
    display: inline-flex; align-items: center; font-size: .72rem;
    padding: .2rem .5rem; border-radius: 4px;
    background: rgba(255,255,255,.06); color: var(--muted);
    text-decoration: none; transition: background .15s, color .15s;
}
.search-link:hover      { background: rgba(99,102,241,.3);  color: #fff; }
.search-link.sl-success { color: var(--success); }
.search-link.sl-success:hover { background: rgba(16,185,129,.25); color: #fff; }
.search-link.sl-danger  { color: var(--danger); }
.search-link.sl-danger:hover  { background: rgba(239,68,68,.25);  color: #fff; }

/* ── Header pills ───────────────────────────────────────────── */
.header-pill {
    display: flex; align-items: center; gap: .35rem;
    padding: .3rem .7rem;
    border-radius: 20px;
    font-size: .8rem; font-weight: 600;
    text-decoration: none;
}
.pill-task { background: rgba(245,158,11,.15); color: var(--warning); }

/* ── Notification bell ──────────────────────────────────────── */
.notif-wrap, .agent-menu-wrap { position: relative; }
.notif-dropdown, .agent-dropdown {
    position: absolute; right: 0; top: calc(100% + 8px);
    background: var(--card2); border: 1px solid var(--border);
    border-radius: 10px; min-width: 280px;
    box-shadow: 0 8px 24px rgba(0,0,0,.4);
    z-index: 500; display: none;
}
.notif-dropdown.show, .agent-dropdown.show { display: block; }
.notif-head {
    display: flex; align-items: center; justify-content: space-between;
    padding: .6rem .85rem; border-bottom: 1px solid var(--border);
    font-weight: 600; font-size: .85rem; color: var(--text);
}
.notif-head a { color: var(--accent); }
.notif-item { display: flex; align-items: flex-start; gap: .6rem; padding: .6rem .85rem; border-bottom: 1px solid var(--border); text-decoration: none; color: var(--text); transition: background .1s; }
.notif-item:hover { background: rgba(255,255,255,.04); }
.notif-item.unread { background: rgba(99,102,241,.05); }
.notif-icon { color: var(--muted); }
.notif-icon { width: 32px; height: 32px; border-radius: 8px; display: flex; align-items: center; justify-content: center; font-size: .8rem; background: rgba(99,102,241,.15); color: var(--accent); flex-shrink: 0; }
.notif-title { font-size: .82rem; font-weight: 500; }
.notif-time  { font-size: .72rem; color: var(--muted); }
.notif-empty { padding: 1.2rem .85rem; text-align: center; color: var(--muted); font-size: .85rem; }

.agent-menu-btn { display: flex; align-items: center; gap: .4rem; background: none; border: none; color: var(--text); cursor: pointer; padding: .3rem .5rem; border-radius: 8px; }
.agent-avatar-sm { width: 30px; height: 30px; border-radius: 50%; background: var(--card2); border: 2px solid var(--accent); display: flex; align-items: center; justify-content: center; font-size: .85rem; color: var(--accent); flex-shrink: 0; }
.agent-drop-head { padding: .75rem .85rem; border-bottom: 1px solid var(--border); }
.agent-drop-head strong { display: block; font-size: .9rem; }
.agent-drop-head span  { font-size: .75rem; color: var(--muted); }
.agent-dropdown a { display: flex; align-items: center; gap: .5rem; padding: .5rem .85rem; color: var(--text); font-size: .85rem; transition: background .1s; }
.agent-dropdown a:hover { background: rgba(255,255,255,.05); }

/* ── Badge dot (notification count) ────────────────────────── */
.badge-dot {
    position: absolute; top: -2px; right: -2px;
    background: var(--danger); color: #fff;
    border-radius: 10px; padding: 0 4px;
    font-size: .65rem; font-weight: 700; min-width: 16px; text-align: center;
}

/* ── Mobile topbar ──────────────────────────────────────────── */
.mobile-topbar {
    position: fixed; top: 0; left: 0; right: 0;
    height: var(--topbar-h);
    background: var(--card);
    border-bottom: 1px solid var(--border);
    display: flex; align-items: center; justify-content: space-between;
    padding: 0 1rem;
    z-index: 400;
}

/* ── Sidebar overlay ────────────────────────────────────────── */
.sidebar-overlay {
    display: none;
    position: fixed; inset: 0;
    background: rgba(0,0,0,.5);
    z-index: 250;
}

/* ── Cards ──────────────────────────────────────────────────── */
.cc-card {
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: 10px;
    overflow: hidden;
}
.cc-card-head {
    display: flex; align-items: center; justify-content: space-between;
    padding: .65rem 1rem;
    border-bottom: 1px solid var(--border);
    font-weight: 600; font-size: .875rem;
    cursor: default;
    color: var(--text);
}
.cc-card-head i { color: var(--muted); }
.cc-card-head span { color: var(--text); }
.cc-card-body { padding: 1rem; }
.cc-card-foot { padding: .65rem 1rem; border-top: 1px solid var(--border); }

/* ── Stat cards ─────────────────────────────────────────────── */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: .75rem;
    margin-bottom: 1.25rem;
}
.stat-card {
    background: var(--card);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: .85rem 1rem;
    display: flex; align-items: center; gap: .75rem;
    position: relative; overflow: hidden;
}
.stat-card.stat-alert { border-color: var(--danger); }
.stat-icon {
    width: 40px; height: 40px; border-radius: 10px;
    display: flex; align-items: center; justify-content: center;
    font-size: 1rem; flex-shrink: 0; color: #fff;
}
.stat-value { font-size: 1.4rem; font-weight: 700; line-height: 1; color: var(--text); }
.stat-label { font-size: .72rem; color: var(--muted); margin-top: 2px; }
.stat-link {
    position: absolute; inset: 0;
    display: flex; align-items: center; justify-content: flex-end;
    padding-right: .75rem;
    opacity: 0; transition: opacity .15s;
    color: var(--accent); font-size: .75rem; font-weight: 600;
}
.stat-card:hover .stat-link { opacity: 1; }
.bg-purple { background: #7c3aed; }
.bg-teal   { background: #0d9488; }

/* ── Stat alert banner ──────────────────────────────────────── */
.alert-banner {
    display: flex; align-items: center; gap: .75rem;
    padding: .65rem 1rem;
    border-radius: 8px; margin-bottom: 1rem;
    font-size: .875rem;
}
.alert-missed { background: rgba(239,68,68,.12); border: 1px solid rgba(239,68,68,.3); }
.alert-missed i { color: var(--danger); }
.alert-link { color: var(--danger); font-weight: 600; margin-left: .25rem; }

/* ── Tables ─────────────────────────────────────────────────── */
.cc-table {
    color: var(--text);
    font-size: .82rem;
    margin: 0;
    background: transparent;
    border-color: var(--border);
}
.cc-table thead th {
    background: var(--card2);
    border-color: var(--border);
    color: var(--muted);
    font-weight: 600;
    font-size: .75rem;
    text-transform: uppercase;
    letter-spacing: .04em;
    white-space: nowrap;
    padding: .55rem .75rem;
}
.cc-table tbody td {
    background: transparent !important;
    border-color: var(--border);
    padding: .5rem .75rem;
    vertical-align: middle;
    color: var(--text);
}
.cc-table tbody tr {
    background: transparent !important;
    transition: background .1s;
    border-color: var(--border);
}
.cc-table tbody tr:hover > td { background: rgba(255,255,255,.04) !important; }
.cc-table tbody tr.row-missed { border-left: 3px solid var(--danger); }
.cc-table > :not(caption) > * > * { background: transparent !important; border-bottom-color: var(--border); }
.contact-blocked { opacity: .6; }

/* ── Contact hint (quick call modal autofill) ──────────────────── */
.contact-hint { font-size: .78rem; }

/* ── Table wrapper ─────────────────────────────────────────────── */
.table-wrap { overflow-x: auto; }

/* ── Suggest dropdown ─────────────────────────────────────────── */
.cc-suggest-drop {
    position: absolute; z-index: 9999; background: var(--card2);
    border: 1px solid var(--border); border-radius: 6px;
    box-shadow: 0 4px 12px rgba(0,0,0,.15); min-width: 100%; max-height: 200px; overflow-y: auto; display: none;
}
.cc-sug-item { padding: .35rem .75rem; cursor: pointer; font-size: .85rem; }
.cc-sug-item:hover { background: rgba(255,255,255,.06); }

/* ── Quick tabs ─────────────────────────────────────────────── */
.quick-tabs { display: flex; gap: .4rem; flex-wrap: wrap; }
.qtab {
    padding: .35rem .75rem; border-radius: 20px;
    font-size: .8rem; font-weight: 500;
    background: var(--card); border: 1px solid var(--border);
    color: var(--muted); cursor: pointer;
    text-decoration: none; display: flex; align-items: center; gap: .35rem;
    transition: all .15s;
}
.qtab:hover  { background: rgba(99,102,241,.15); border-color: var(--accent); color: var(--text); }
.qtab.active { background: var(--accent); border-color: var(--accent); color: #fff; }
.qtab-badge { border-radius: 10px; padding: 1px 6px; font-size: .7rem; font-weight: 700; color: #fff; }

/* ── Quick list items ───────────────────────────────────────── */
.quick-item {
    display: flex; align-items: center; gap: .6rem;
    padding: .55rem 1rem;
    border-bottom: 1px solid var(--border);
    transition: background .1s;
    color: var(--text);
}
.quick-item:last-child { border-bottom: none; }
.quick-item:hover { background: rgba(255,255,255,.04); }
.qi-icon { width: 26px; text-align: center; flex-shrink: 0; color: var(--muted); font-size: .9rem; }
.qi-body { flex: 1; min-width: 0; }
.qi-title { font-weight: 500; font-size: .85rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--text); }
.qi-num   { color: var(--muted); font-size: .78rem; margin-left: .35rem; }
.qi-sub   { color: var(--muted); font-size: .75rem; }
.qi-actions { display: flex; align-items: center; gap: .3rem; flex-shrink: 0; }

/* ── Subtle card items (notes, FAQ, todos) ────────────────── */
.note-item,
.todo-item,
.faq-item,
.task-row {
    color: var(--text);
    background: rgba(255,255,255,.015);
}
.note-item:hover,
.todo-item:hover,
.faq-item:hover { background: rgba(255,255,255,.04); }
.note-author,
.todo-title,
.faq-q { color: var(--text); }
.note-body,
.todo-meta,
.faq-answer { color: var(--text); }

/* ── Search results ────────────────────────────────────────── */
.search-result-item { color: var(--text); }
.search-result-label { font-size: .82rem; font-weight: 500; color: var(--text); }
.search-result-sub   { font-size: .75rem; color: var(--muted); }
.search-contact-links a { color: var(--muted); }
.search-contact-links a:hover { color: var(--accent); }

/* ── Global icon defaults on dark surfaces ─────────────────── */
i.fa,
i.fas,
i.far,
i.fal,
i.fab {
    color: inherit;
}
.cc-card i,
.cc-card-head i { color: var(--muted); }
.notif-icon i { color: inherit; }
.note-avatar i { color: var(--accent); }
.contact-avatar-sm i,
.contact-avatar-lg i,
.contact-avatar-xl i { color: var(--success); }
.tl-dot i { color: inherit; }

/* ── Detail / profile grid on dark bg ─────────────────────── */
.detail-label { color: var(--muted); }
.detail-value { color: var(--text); }
.pv-item .pv-label { color: var(--muted); }
.pv-item .pv-val   { color: var(--text); }
.tl-lbl { color: var(--muted); }
.tl-ts  { color: var(--muted); }
.tl-dur { color: var(--muted); }
.tl-txt { color: var(--text); }
.tl-detail { color: var(--muted); }

/* ── Hist / timeline text ───────────────────────────────────── */
.hist-item { color: var(--text); }
.hist-dot  { background: var(--accent); }

/* ── Misc readable on transparent ───────────────────────────── */
.page-subtitle { color: var(--muted); }
.agent-card .agent-dept { color: var(--muted); }
.notif-title { color: var(--text); }
.notif-time  { color: var(--muted); }
.search-call-label { color: var(--text); }
.tag-swatch  { background: currentColor; }

/* ── Agent page stats ───────────────────────────────────────── */
.agent-stat-label { color: var(--muted); font-size: .72rem; }
.agent-stat-value { color: var(--text); font-size: 1.5rem; font-weight: 700; }

/* ── Buttons ────────────────────────────────────────────────── */
.btn-icon {
    background: none; border: none; color: var(--muted);
    padding: .25rem .35rem; border-radius: 6px;
    cursor: pointer; transition: all .15s;
    display: flex; align-items: center; justify-content: center;
    position: relative;
}
.btn-icon:hover { color: var(--text); background: rgba(255,255,255,.06); }
.btn-sm-icon {
    background: none; border: none; color: var(--muted);
    padding: .2rem .3rem; border-radius: 5px; cursor: pointer;
    font-size: .8rem; transition: all .15s;
}
.btn-sm-icon:hover { color: var(--text); background: rgba(255,255,255,.06); }
.btn-link { background: none; border: none; color: var(--accent); cursor: pointer; font-size: inherit; padding: 0; }
.btn-link:hover { color: #818cf8; text-decoration: underline; }
.btn-xs { font-size: .7rem; padding: .1rem .35rem; }

/* ── Bootstrap form overrides (dark) ────────────────────────── */
.form-control, .form-select {
    background: var(--card2); border-color: var(--border);
    color: var(--text);
}
.form-control:focus, .form-select:focus {
    background: var(--card2); border-color: var(--accent);
    color: var(--text); box-shadow: 0 0 0 .2rem rgba(99,102,241,.15);
}
.form-control::placeholder { color: var(--muted); }
.form-select option { background: var(--card2); color: var(--text); }
.form-label { color: var(--muted); font-size: .8rem; margin-bottom: .25rem; }
.input-group-text { background: var(--card2); border-color: var(--border); color: var(--muted); }
.form-text { color: var(--muted) !important; }

/* ── Bootstrap component dark overrides ─────────────────────── */
.table { color: var(--text); background: transparent; border-color: var(--border); }
.table > thead { background: var(--card2); }
.table > thead > tr > th { background: var(--card2); border-color: var(--border); color: var(--muted); }
.table > tbody > tr > td { background: transparent; border-color: var(--border); color: var(--text); }
.table > tbody > tr:hover > td { background: rgba(255,255,255,.04); }
.table > :not(caption) > * > * { background: transparent; border-color: var(--border); }
.table-striped > tbody > tr:nth-of-type(odd) > td { background: rgba(255,255,255,.02); }
.table-hover > tbody > tr:hover > td { background: rgba(255,255,255,.06); }
.table-dark { background: var(--card); color: var(--text); }
.table-dark > thead > tr > th { background: var(--card2); border-color: var(--border); color: var(--muted); }
.table-dark > tbody > tr > td { background: transparent; border-color: var(--border); color: var(--text); }

/* Card */
.card { background: var(--card); border-color: var(--border); color: var(--text); }
.card-header { background: var(--card2); border-color: var(--border); color: var(--text); }
.card-body { color: var(--text); }
.card-footer { background: var(--card2); border-color: var(--border); }

/* Modal */
.modal-content { background: var(--card); border-color: var(--border); color: var(--text); }
.modal-header { background: var(--card2); border-color: var(--border); }
.modal-body { color: var(--text); }
.modal-footer { border-color: var(--border); }
.modal-title { color: var(--text); }

/* Dropdown */
.dropdown-menu {
    background: var(--card2) !important;
    border-color: var(--border) !important;
    color: var(--text) !important;
    box-shadow: 0 4px 16px rgba(0,0,0,.5);
}
.dropdown-item {
    color: var(--text) !important;
    background: transparent !important;
}
.dropdown-item:hover,
.dropdown-item:focus {
    background: rgba(255,255,255,.06) !important;
    color: var(--text) !important;
}
.dropdown-item.active,
.dropdown-item:active {
    background: rgba(99,102,241,.2) !important;
    color: #fff !important;
}
.dropdown-divider { border-color: var(--border) !important; }

/* Nav / Tabs */
.nav-tabs { border-color: var(--border); }
.nav-tabs .nav-link {
    color: var(--muted);
    background: transparent;
    border-color: var(--border);
}
.nav-tabs .nav-link:hover { color: var(--text); background: rgba(255,255,255,.04); border-color: var(--border); }
.nav-tabs .nav-link.active { background: var(--card2); border-color: var(--border); border-bottom-color: var(--card2); color: var(--accent); }

/* Accordion */
.accordion { --bs-accordion-bg: var(--card); --bs-accordion-color: var(--text); --bs-accordion-border-color: var(--border); }
.accordion-button {
    background: var(--card) !important;
    color: var(--text) !important;
    box-shadow: none !important;
}
.accordion-button::after { filter: brightness(0) invert(.6); }
.accordion-button:not(.collapsed)::after { filter: brightness(0) invert(.6); }
.accordion-body { background: var(--card); color: var(--text); }

/* Tooltip */
.tooltip { color: var(--text); }
.tooltip-inner { background: var(--card2); color: var(--text); border: 1px solid var(--border); }
.tooltip.bs-tooltip-top .tooltip-arrow::before { border-top-color: var(--card2); }
.tooltip.bs-tooltip-bottom .tooltip-arrow::before { border-bottom-color: var(--card2); }
.tooltip.bs-tooltip-start .tooltip-arrow::before { border-left-color: var(--card2); }
.tooltip.bs-tooltip-end .tooltip-arrow::before { border-right-color: var(--card2); }

/* Pagination */
.page-link { background: var(--card); border-color: var(--border); color: var(--text); }
.page-link:hover { background: rgba(255,255,255,.06); border-color: var(--border); color: var(--text); }
.page-item.active .page-link { background: var(--accent); border-color: var(--accent); color: #fff; }
.page-item.disabled .page-link { background: var(--card); border-color: var(--border); color: var(--muted); }

/* Progress */
.progress { background: var(--card2); border: 1px solid var(--border); }
.progress-bar { color: #fff; }

/* List group */
.list-group-item {
    background: var(--card);
    border-color: var(--border);
    color: var(--text);
}
.list-group-item:hover { background: rgba(255,255,255,.04); }
.list-group-item.active { background: var(--accent); border-color: var(--accent); color: #fff; }

/* Close button (modal/dismiss) */
.btn-close { filter: invert(1) grayscale(100%) brightness(200%); }

/* Offcanvas */
.offcanvas { background: var(--card); color: var(--text); }
.offcanvas-header { border-color: var(--border); }
.offcanvas-title { color: var(--text); }
.offcanvas-body { color: var(--text); }

/* Alert */
.alert { border-color: var(--border); }
.alert-secondary { background: var(--card2); color: var(--text); }

/* Popover */
.popover { background: var(--card2); border-color: var(--border); color: var(--text); }
.popover-header { background: var(--card); border-color: var(--border); color: var(--text); }
.popover-body { color: var(--text); }
.popover .popover-arrow::before { border-color: var(--card2); }

/* ── Bootstrap modal overrides ──────────────────────────────── */
.cc-modal { background: var(--card); border: 1px solid var(--border); color: var(--text); }
.cc-modal .modal-header { border-bottom-color: var(--border); background: linear-gradient(135deg,#4f46e5,#7c3aed); }
.cc-modal .modal-header .modal-title { color: #fff; font-weight: 600; }
.cc-modal .modal-footer { border-top-color: var(--border); }

/* ── Priority dot ───────────────────────────────────────────── */
.priority-dot { width: 10px; height: 10px; border-radius: 50%; display: inline-block; }
.priority-urgent { background: var(--danger); }
.priority-high   { background: var(--warning); }
.priority-medium { background: var(--info); }
.priority-low    { background: var(--muted); }

/* ── Notes ──────────────────────────────────────────────────── */
.note-compose {
    background: var(--card2);
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 1rem;
}
.note-item {
    border-bottom: 1px solid var(--border);
    padding: .75rem 0;
}
.note-item:last-child { border-bottom: none; }
.note-root { }
.note-reply { margin-left: 2.5rem; border-left: 2px solid var(--border); padding-left: .75rem; }
.note-pinned { background: rgba(245,158,11,.05); border-radius: 8px; padding: .5rem; }
.note-head { display: flex; align-items: center; gap: .6rem; margin-bottom: .4rem; flex-wrap: wrap; }
.note-avatar { width: 28px; height: 28px; border-radius: 50%; background: var(--card2); border: 2px solid var(--accent); display: flex; align-items: center; justify-content: center; font-size: .75rem; color: var(--accent); flex-shrink: 0; }
.note-meta   { display: flex; align-items: center; gap: .4rem; flex-wrap: wrap; }
.note-author { font-weight: 600; font-size: .85rem; }
.note-type-badge { font-size: .65rem; }
.note-body   { font-size: .875rem; line-height: 1.6; padding-left: 2.1rem; }
.note-actions { display: flex; gap: .5rem; flex-wrap: wrap; padding-left: 2.1rem; margin-top: .3rem; }
.note-replies { margin-top: .5rem; }
.replying-to-banner { background: rgba(99,102,241,.12); border-left: 3px solid var(--accent); padding: .25rem .6rem; border-radius: 4px; font-size: .8rem; margin-bottom: .4rem; }

/* ── Detail grid ────────────────────────────────────────────── */
.detail-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
    gap: .75rem;
}
.detail-item { }
.detail-label { font-size: .72rem; color: var(--muted); text-transform: uppercase; letter-spacing: .05em; margin-bottom: .15rem; }
.detail-value { font-size: .875rem; }
.detail-action-bar { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: .5rem; }
.detail-controls { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; }
.contact-bio-box { background: var(--card2); border: 1px solid var(--border); border-radius: 8px; padding: .65rem; }

/* ── Badge readability (dynamic DB colors) ──────────────────── */
.badge { color: #fff !important; text-shadow: 0 1px 2px rgba(0,0,0,.5); }
.badge.bg-warning { color: #1a1d27 !important; text-shadow: none; }
.badge.bg-light    { color: #1a1d27 !important; text-shadow: none; }

/* ── Contact avatars ────────────────────────────────────────── */
.contact-avatar-sm { width: 30px; height: 30px; border-radius: 50%; background: var(--card2); border: 2px solid var(--success); display: flex; align-items: center; justify-content: center; font-size: .85rem; color: var(--success); flex-shrink: 0; }
.contact-avatar-lg { width: 48px; height: 48px; border-radius: 50%; background: var(--card2); border: 2px solid var(--success); display: flex; align-items: center; justify-content: center; font-size: 1.2rem; color: var(--success); flex-shrink: 0; }
.contact-avatar-xl { width: 64px; height: 64px; border-radius: 50%; background: var(--card2); border: 3px solid var(--success); display: flex; align-items: center; justify-content: center; font-size: 1.6rem; color: var(--success); flex-shrink: 0; position: relative; }
.fav-star { position: absolute; top: -4px; right: -4px; font-size: .9rem; }
.contact-profile-mini { display: flex; align-items: center; gap: .75rem; }
.contact-profile-full { display: flex; align-items: flex-start; gap: 1.25rem; }
.contact-link { color: var(--text); font-weight: 500; }
.contact-link:hover { color: var(--accent); }

/* ── Todo list ──────────────────────────────────────────────── */
.todo-item {
    display: flex; align-items: flex-start; gap: .65rem;
    padding: .65rem 1rem;
    border-bottom: 1px solid var(--border);
    cursor: pointer; transition: background .1s;
}
.todo-item:hover { background: rgba(255,255,255,.025); }
.todo-item.todo-active { background: rgba(99,102,241,.07); border-left: 3px solid var(--accent); }
.todo-item.todo-done { opacity: .6; }
.todo-check-wrap { padding-top: 2px; }
.todo-check { width: 16px; height: 16px; cursor: pointer; }
.todo-body { flex: 1; min-width: 0; }
.todo-title { font-weight: 500; font-size: .875rem; margin-bottom: .2rem; }
.todo-meta  { display: flex; flex-wrap: wrap; gap: .4rem; align-items: center; }
.todo-actions { flex-shrink: 0; display: flex; gap: .3rem; }

/* ── Task log ───────────────────────────────────────────────── */
.task-log-list { display: flex; flex-direction: column; gap: .5rem; }
.task-log-item { display: flex; gap: .5rem; align-items: flex-start; }
.task-log-avatar { width: 24px; height: 24px; border-radius: 50%; background: var(--border2); display: flex; align-items: center; justify-content: center; font-size: .65rem; font-weight: 700; flex-shrink: 0; }
.task-log-body { flex: 1; font-size: .8rem; }

/* ── Audio bar ──────────────────────────────────────────────── */
.audio-bar {
    position: fixed; bottom: 0; left: var(--sidebar-w); right: 0;
    background: var(--card2); border-top: 1px solid var(--border);
    padding: .5rem 1rem;
    display: flex; align-items: center; gap: .75rem;
    z-index: 200;
}
.audio-info {
    font-size: .78rem;
    color: var(--text);
    max-width: 200px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    flex-shrink: 0;
}
audio {
    height: 36px;
    flex: 1;
    min-width: 0;
    border-radius: 6px;
    background: #1a1d27;
}
audio::-webkit-media-controls-panel { background: #1a1d27; }
/* ── Mark menu ──────────────────────────────────────────────── */
.mark-menu {
    position: absolute; z-index: 999;
    background: var(--card2); border: 1px solid var(--border);
    border-radius: 8px; padding: .25rem;
    box-shadow: 0 4px 16px rgba(0,0,0,.4);
    display: flex; flex-direction: column; gap: .1rem; min-width: 130px;
}
.mark-opt {
    background: none; border: none; color: var(--text);
    padding: .35rem .65rem; border-radius: 5px;
    font-size: .8rem; text-align: left; cursor: pointer;
    transition: background .1s;
}
.mark-opt:hover { background: rgba(255,255,255,.06); }

/* ── Sparkline chart placeholder ───────────────────────────── */
.sparkline-wrap { height: 80px; display: flex; align-items: flex-end; gap: 4px; padding: 0 .5rem; }
.spark-bar { flex: 1; background: rgba(99,102,241,.4); border-radius: 3px 3px 0 0; min-height: 3px; transition: height .3s; }
.spark-bar:hover { background: var(--accent); }

/* ── FAQ ────────────────────────────────────────────────────── */
.faq-results { max-height: 200px; overflow-y: auto; }
.faq-item { border: 1px solid var(--border); border-radius: 6px; margin-bottom: .4rem; padding: .5rem .7rem; cursor: pointer; transition: background .1s; }
.faq-item:hover { background: rgba(255,255,255,.04); }
.faq-q { font-weight: 500; font-size: .82rem; }
.faq-answer { font-size: .8rem; color: var(--muted); margin-top: .35rem; padding-top: .35rem; border-top: 1px solid var(--border); }

/* ── Floating action button ─────────────────────────────────── */
.fab-group {
    position: fixed; bottom: 1.25rem; left: 1.25rem; right: 1.25rem;
    display: flex; justify-content: space-between; align-items: center;
    z-index: 100;
    pointer-events: none;
}
.fab-group > * { pointer-events: auto; }
.fab {
    width: 48px; height: 48px; border-radius: 50%;
    background: var(--accent); border: none; color: #fff;
    font-size: 1.1rem; cursor: pointer;
    box-shadow: 0 4px 16px rgba(99,102,241,.5);
    display: flex; align-items: center; justify-content: center;
    transition: transform .15s, box-shadow .15s, opacity .15s;
    opacity: .7;
}
.fab:hover { opacity: 1; transform: scale(1.08); box-shadow: 0 6px 20px rgba(99,102,241,.6); }

.mobile-search-overlay {
    position: fixed; top: 0; left: 0; right: 0; bottom: 0;
    background: rgba(15,17,23,.97); z-index: 500;
    display: none; flex-direction: column;
    padding: 0;
}
.mobile-search-overlay.show { display: flex; }
.mobile-search-head {
    display: flex; align-items: center; gap: .5rem;
    padding: .75rem 1rem;
    background: var(--card); border-bottom: 1px solid var(--border);
}
.mobile-search-head input {
    flex: 1; background: var(--card2); border: 1px solid var(--border2);
    color: var(--text); border-radius: 8px; padding: .5rem .75rem;
    font-size: 1rem;
}
.mobile-search-head input:focus { outline: none; border-color: var(--accent); }
.mobile-search-head .btn-close-white {
    background: transparent; border: none; color: var(--muted);
    font-size: 1.2rem; cursor: pointer; padding: .25rem;
}
.mobile-search-results {
    flex: 1; overflow-y: auto; padding: .5rem 1rem;
}
.mobile-search-result-card {
    background: var(--card2); border: 1px solid var(--border);
    border-radius: 10px; padding: .75rem; margin-bottom: .5rem;
}
.mobile-search-result-card .mrc-top {
    display: flex; align-items: center; gap: .5rem; margin-bottom: .4rem;
}
.mobile-search-result-card .mrc-name {
    flex: 1; font-weight: 600; font-size: .9rem;
}
.mobile-search-result-card .mrc-phone {
    font-family: monospace; font-size: .78rem; color: var(--muted);
}
.mobile-search-result-card .mrc-actions {
    display: flex; gap: .4rem; flex-wrap: wrap;
}
.mobile-search-result-card .mrc-actions .btn {
    font-size: .72rem; padding: .2rem .5rem; border-radius: 6px;
}
.mobile-no-results {
    text-align: center; padding: 3rem 1rem; color: var(--muted);
}
.mobile-no-results i { font-size: 2rem; margin-bottom: .5rem; display: block; }

.phone-link, .contact-link {
    color: var(--text);
    text-decoration: none;
}
.phone-link:hover, .contact-link:hover {
    color: var(--accent);
    text-decoration: underline;
}
.phone-link.font-monospace, .contact-link.font-monospace {
    font-family: monospace;
}

/* ── Toast ──────────────────────────────────────────────────── */
.cc-toast {
    background: var(--card2) !important;
    border: 1px solid var(--border) !important;
    color: var(--text) !important;
    min-width: 220px;
}

/* ── Empty state ────────────────────────────────────────────── */
.empty-state { text-align: center; color: var(--muted); padding: 2rem; }
.empty-state i { font-size: 1.5rem; display: block; margin-bottom: .5rem; }

/* ── Bulk action bar ──────────────────────────────────────── */
.bulk-action-bar { left: var(--sidebar-w); }
@media (max-width: 991.98px) {
    .bulk-action-bar { left: 0; }
}

/* ── Print ──────────────────────────────────────────────────── */
@media print {
    .sidebar, .mobile-topbar, .page-header, .fab, .fab-group, .mobile-search-overlay, .audio-bar,
    .btn, .btn-icon, .btn-sm-icon, .btn-xs, .btn-link, .mark-menu, .detail-action-bar,
    .cc-card-foot, .bulk-action-bar { display: none !important; }
    .main-content { margin: 0; padding: 0; }
    .cc-card { border: 1px solid #ccc; page-break-inside: avoid; }
    body { background: #fff; color: #000; }
}

/* ── Mobile responsive ──────────────────────────────────────── */
@media (max-width: 991.98px) {
    .sidebar {
        transform: translateX(-100%);
        z-index: 350;
    }
    .sidebar.open {
        transform: translateX(0);
    }
    .sidebar-overlay.show { display: block; }
    .sidebar-close { display: block; }
    .main-content { margin-left: 0; padding-top: calc(var(--topbar-h) + .75rem); }
    .audio-bar { left: 0; }
    .detail-grid { grid-template-columns: 1fr 1fr; }
    .contact-profile-full { flex-direction: column; }
    .stats-grid { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 575.98px) {
    .stats-grid  { grid-template-columns: 1fr 1fr; }
    .detail-grid { grid-template-columns: 1fr; }
    .quick-tabs  { gap: .3rem; }
    .qtab        { font-size: .75rem; padding: .3rem .55rem; }
    .page-title  { font-size: 1rem; }
    html         { font-size: 13px; }
}